Assessment of the quality of the educational services provided at ANO HE "Innopolis University" survey

1. Transparency and accessibility of the information published on the official web site

1.1 Completeness and relevance of the information about Organization and its activity (choose an answer):

excellent (information is complete and fully presented, well-structured and up to date) good (information is fully presented, well-structured, partially not up to date) fair (information is fully presented, poorly structured, not up to date) poor, fail to meet the requirements (information not fully presented, poorly structured, not up to date) fail, unsatisfactory (information is missing)

1.2 Availability of the data about the Faculty and Academic Staff of the Organization (choose an answer):

excellent (information is fully presented and up to date) good (information is presented partially) fair (information is fully presented but with faults) poor, fail to meet the requirements (information is not fully presented, poorly structured, not up to date) fail, unsatisfactory (information is missing)

1.3 Facility of access to interact with educational services receivers via phone, e-mails, e-services including possibility to make proposals on organization's work improvement (choose an answer):

excellent (there is a phone hot-line, a communication via e-mails, a guestbook available on the web site of the organization, a technical feasibility to conduct an online survey on different proposals about improvement of educational activities) good, with some minor weak points (settled hot-line, e-mail communication, guest book is available on the web site) fair, with some major downfalls (settled hot-line, there is a communication between educational process participants by e-mail) poor, fail to meet the minimal requirements (settled hot-line on the educational services issues) fail, unsatisfactory (there is no possibility to interact with educational process participants)

1.4 Transparency of the handling of public appeals under consideration (submitted by phone, e-mails, or e-services), choose an answer:

excellent (there is a technical possibility to get an up to date information on the handling of public appeals under consideration) good (there is a possibility to get an information on the handling of public appeals under consideration by phone, by e-mail) fair (there is a possibility to get information on the handling of the public appeals under consideration by phone) poor, fail to meet the requirements (available only statistical information on the handling of the public appeals) fail, unsatisfactory (information on the handling of public appeals under consideration is not available)

2. Amenities to conduct an educational activity

2.1 Logistics and information support of the Organization (choose an answer):

excellent (various educational resources (including hard copies of materials) are available, there are training rooms and reading halls, electronic learning modalities, including internet) good (there are hard copies of training materials, training rooms and reading halls, e-learning modalities except Internet access) fair (hard copies of training materials are available, training rooms and reading halls, partially electronic sources) poor, fail to meet requirements (hard copies of training materials are available, training rooms and reading halls, e-learning sources are not available) fail, unsatisfactory (hard copies of training materials and reading halls are not available at all)

2.2 Conditions for the health promotion and catering services:

2.2.1 Rate the conditions for health protection and promotion (choose an answer):

excellent (Organization is equipped with all necessary sports facilities, there are programs for additional physical education) good (Organization is equipped with all necessary sports facilities, including sports centre, gym, stadium, etc.) fair (Organization is equipped only with a gym) fail, unsatisfactory (there are no sports facilities)

2.2.2 Catering services for students (choose an answer):

excellent (Organization is equipped with canteen altogether with food storage placement, there are all necessary conditions to provide a proper meal services) fail, unsatisfactory (there are no conditions to provide meal services - (there is no canteen))

2.3 Conditions for individual work with students (choose an answer):

excellent (excellent, fully satisfied) good (there are conditions to obtain education within the frame of network educational program and also via remote learning technologies) fair (there are some conditions to obtain education within the frame of network educational programs) poor, fail to meet requirements (partial conditions to obtain education, with the use of e-devices, but without Internet access) fail, unsatisfactory (there are no conditions for individual work with students)

2.4 Availability of the additional educational programs (choose an answer):

excellent (3 and more additional educational programs are being realized) good (3 additional educational programs are being realized) fair (2 additional educational programs are being realized) poor, fail to meet requirements (only 1 additional educational program is being realized) fail, unsatisfactory (additional educational programs are not being realized)

2.5 Possibility to develop creativity of students, including their participation in various competitions and Olympiads (both Russian and international ones), exhibitions, sports events, including official sports competitions and other public events:

excellent (all necessary conditions for students to take part in various Russian and international academic and sports competitions provided) good (there are conditions for students to take part in carious academic and sports competitions, but only at the regional level) fair (there are conditions for the students to take part in sports competitions and partially in academic ones) poor, fail to meet requirements (there are conditions for the student to take part only in sports competitions) fail, unsatisfactory (there are no conditions for the students to practise and develop their creative abilities)

2.6 Possibility for the students to get pedagogical, medical, and social help and support (choose an answer):

excellent (students can get 3 types of proper help (psycho-pedagogical, medical, and social one)) good (students can get at least 2 types of help and support (psycho-pedagogical, medical, or social one)) fair (only one type of help and support is available for students – psycho-pedagogical, medical, or social one) poor, fail to meet requirements (all types of help are not of high quality) fail, unsatisfactory (there are no conditions to get any of types of help mentioned above)

2.7 Conditions to provide training and education for students with disabilities and special needs (choose an answer):

excellent (all conditions meet requirements) good (conditions meet requirements, but there is a lack of related services (an equipped toilet, special entrances, etc.) fair (workplace for study and its equipment are fair, schedule is not convenient and there are no related services) poor, fail to meet requirements (current conditions partially meet the students’ demands, particularly, there are not enough seats, desks or area for students, inconvenient classes timetable and schedule (late-evening classes),workplaces are uncomfortable fail, unsatisfactory (there are no facilities).

3. Amiability, politeness and expertise of the employees

3.1 Amiability and politeness of the employees (choose an answer):

excellent, fully satisfied good fair fail

3.2 Employees’ expertise (choose an answer):

excellent, fully satisfied good fair fail, unsatisfactory

4. Satisfaction with the quality of educational process of the Organization

4.1. Satisfaction with the inventory and logistics management of the Organization (choose an answer):

excellent, fully satisfied good fair very bad

4.2. Satisfaction with the quality of provided educational services (choose an answer):

excellent, fully satisfied good fair fail

4.3. Readiness to recommend Organization to relatives and friends (choose one answer)^

excellent, fully satisfied good fair fail, unsatisfactory

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